Good Day All…
I am having an outbound calling issue that I am hoping someone here can help me with.
I am using IRISTEL.CA for a residential line in St. John’s NFLD, the service is for both inbound and outbound calling. Inbound calls work just fine. My issue is with outbound calls. I have my normal “Dial 9” route working properly and calls route out over those 2 trunks with no problems. However, I have created a “Dial 8” route with only the 709 trunk as a member of that group. When I go to call out I am getting a busy signal, which I believe is coming from the CO not from my TRIXBOX. My trunks are registered in the ASTINFO window. I am not sure if I have to have two different trunks set up, one for inbound and one for outbound, I have not had to do that with my other providers, ATLASVOICE and DIGITALVOICE. Like I said I can receive INBOUND with no problems. I have set up dial rules in the outbound route as follows:
Dial Patterns are as follows:
8|.
8|1+NXXNXXXXXX
8|1709+NXXXXXX
Hopefully someone can help me figure out what my problem with outbound over that route could be.
Thanks very much for your assistance.
Andrew,
I'm not quite sure I understand your setup... Let me rephrase to see if I'm on the right track...
9 - dials either atlas voice or digitalvoice trunk?
8 - dials only AC 709 via iristel?
You'll have a trunk then defined for each of them with a rule something like:
1+nxxnxxxxxx
1nxxnxxxxxx
and if you use 7 digital dialing, you may also want:
1709+nxxxxxx
after that's done...now your outbound route:
8|1709nxxxxxx
8|709nxxxxxx
8|nxxxxxx
9|nxxnxxxxxx
9|1nxxnxxxxxx
Route that to the provider of your choice...
In either case, I'm assuming that you use 1+ 10 digit dialing for all the providers.
Next..why do you want to segment off the 8 vs 9 dialing? Do you handle it differently...
I only check back here weekly or so drop me an email if you need more help d c b o u r @ d e s k t o p s o l u t i o n c e n t e r . c a